Shipping

Shipping

Free Delivery Over USD$ 20

We offer free delivery for orders over USD$ 20.If your order is over that amount, please select Free Shipping when you check out.

Our shipment normally takes 10-20 days to arrive from the date of shipment. If you did not receive the shipment after 30 days, please email us at support@monkeyfam.com.

After the order is shipped, you can track your shipment at https://www.17track.net/en with the tracking number provided.

Please note that buyers are responsible for all additional custom fees, brokerage fee, taxes and duties incurred. These additional fee may be collected at the time of delivery. We will not refund shipping charges to refused shipments.

Dispatch order within 72 hours

All our orders will be processed within 72 hours, unfortunately we can not change the order information after we process. Please kindly make sure all the information is correct.

Unfortunately we can not offer refund if the order information is incorrect, if you found your order information is incorrect, please email support@monkeyfam.com immediately and see what we can help.

Competitive Price

We work very closely with our suppliers and cut the middleman fee. It is our secret why we can offer the most competitive price and glorious products to our customers!